Booking terms and conditions
(The small print! – but we have made it large as we have nothing to hide – we don’t like putting legal conditions in place but unfortunately we are obliged to)
In these terms and conditions the following terms have the following meanings:
‘Accommodation’ means the cottage shown in the confirmation invoice or as may otherwise be agreed in writing between Langar Near The Hall and the Guest;
‘Agreement’ means the agreement between Langar Near The Hall and the Guest for the holiday rental of Accommodation on these Terms and Conditions;
“the Owner” means Langar Near The Hall
‘Guest’ means the person named in the confirmation correspondence.
1.1 These Terms and Conditions are available from the Owner and, unless booking is cancelled within 7 working days of receipt of the confirmation invoice (save where the holiday period commences before the end of the 7 day period) will form an agreement on these Terms and Conditions between the Guest and Langar Near The Hall for the holiday rental of the Accommodation.
1.2 Langar Near The Hall permits the Guest to occupy the Accommodation for the holiday period shown in the confirmation correspondence together with the use of its contents.
1.3 The Guest will be responsible for all payments and for any damage, caused by the Guest or his or her party.
1.4 No one under the age of 18-years can make a booking and at least one adult over the age of 18 must be a Guest of the booking party. Groups of Stag or Hen members are not acceptable.
1.5 The booking is not transferable.
2 Booking and Payment Terms
2.1 For bookings made 6 weeks or more in advance, the booking for a holiday will be effective when a deposit of half of the holiday price (rounding up to the nearest pound sterling) has been received by Langar Near The Hall. Up to that time it will be a provisional booking, and provisional bookings are normally held for a maximum of 3 working days. The full balance of the total holiday cost will be payable not later than 6 weeks before the holiday begins.
2.2 For bookings made for a holiday less than 6 weeks away, full payment must be made at the time of booking. All payments can only be accepted in Pounds Sterling
2.3 A refundable security deposit of £100 is also taken at the time of the booking.
3.1 If a Guest wishes to cancel a booking it must give Langar Near The Hall notice in writing as soon as possible.
3.2 If, following a booking, the full balance is not paid on time, Langar Near The Hall shall notify the Guest. If, after 5 days from the date on which full payment is due, full payment has not been received by Langar Near The Hall then it may cancel the holiday booking and the above cancellation charges will apply and the Guest remains liable for 100% of the holiday cost.
3.3 Where an alternative booking can be made for the same period as the cancellation then the Owner will refund the booking fee paid by the Guest less an administration fee of £50.
4 Langar Near The Hall Right to Refuse/Alter
4.1 Langar Near The Hall may, at its discretion, refuse any booking.
4.2 Langar Near The Hall may cancel or alter arrangements made for the Guest whether before or during the holiday period provided that such cancellation or alteration is necessary due to circumstances beyond the reasonable control of Langar Near The Hall.
5 Maximum Numbers of Guests
5.1 Occupation must be limited to the maximum number of persons for the Accommodation stated on Langar Near The Hall website, in the available beds only – no tents, caravans or campervans are allowed.
6.1 The holiday price will include all use of water, electricity, heating and gas, linen and towels.
7 Liability and Loss of Guest Property
7.1 Any Guest’s property found at the Accommodation or on Langar Near The Hall property will be subject to returned to the owner for a £10 administration fee and cost of postage. Lost property will normally be disposed of if it is not collected or the administration charge paid within 3 months.
7.2 Langar Near The Hall will not be liable for any loss of property or any other loss or damage caused by it or its agents or contractors.
8.1 Pets are not permitted in the Accommodation
9 Langar Near The Hall Right of Entry
9.1 As with any accommodation, there is a need for ongoing and occasionally unforeseen work in any Accommodation. Langar Near The Hall and its contractors may enter the Accommodation at any reasonable time for reasonable cause. Langar Near The Hall will give the Guest reasonable notice of such requirements, and aims to restrict the working hours of our contractors to between the hours of 10.00 – 16.30.
10 Guest Obligations
10.1 The Guest will be responsible for all payments and for any damage, whether caused by the Guest or his or her party and shall make his or her party fully aware of these Terms and Conditions.
10.2 The Guest agrees to keep and leave the Accommodation and its contents in the same state of repair and condition, and in a clean and tidy state as at the commencement of the booking period (reasonable and minor wear and tear excepted). A charge may be made for extra cleaning cost/time if the accommodation is not left as required, this will be deducted from the security deposit. Current additional cleaning charge is £45.00.
10.3 The Lead Guest and his/her party are required to apply normal security precautions for the prevention of theft or burglary including locking of all doors and securing of all windows when the property is unoccupied and the securing of doors whilst the occupants are asleep to prevent entry by an intruder.
10.4 Between 2200 and 0800 noise must be kept to a low level that does not cause any disturbance to local residents. The Lead Guest must ensure that proper control is exercised over children and that vehicle doors are closed quietly and horns not used unnecessarily
10.5 The Guest must allow Langar Near The Hall and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, except in emergency when immediate access must be granted.
10.6 The Guest must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to Langar Near The Hall or to any neighbours.
10.7 The Guest and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Guest has written notice. Such regulations will be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal and recycling
10.8 Smoking is not permitted in any part of the Accommodation and the Guest and any member of his or her party agrees not to smoke inside the Accommodation.
10.9 The use of candles or fireworks by the Guest or his or her party at the Accommodation is not permitted.
11 Damages and Security Charge
11.1 Langar Near The Hall recommends that Guests hold personal insurance for accidental damage and personal liability.Langar Near the Hall does not take out insurance in respect of Guests’ own property.
11.2 Any security deposit will be held by the Owner to cover any losses, damage and/or additional cleaning charges if the property is left in an unsatisfactory condition. This security deposit will be refunded by the Owner within 7 days of departure, subject to any necessary deductions by reason of the Guest or any member of the Guest’s party breaching its obligations in this agreement.
11.3 In the event that the security deposit is not sufficient to cover for deductible damages, where the booking was secured with a debit or credit card, the party leader agrees that Owner may deduct any sum required from the card used to remedy damage that may have arisen through breach of duties and obligations in this agreement. In such cases where the booking was made other than by card, we will issue an invoice for the additional amount. The Lead Guest will be expected to pay this invoice within 7days; failure to do so may result in legal proceedings.
12.1 The Agreement is personal to the Guest.
12.2 The maximum occupancy of the Accommodation (being 4 persons) shall not be exceeded. However Langar Near The Hall will always give reasonable consideration to specific requests for use of the Accommodation which may relate to occupancy
12.3 Broadband connection/Wi-Fi is included but not guaranteed as the Property is in a rural area. Guests who require a guaranteed business service should make their own arrangements for internet access.
12.4 Travel cot and high chair are available free of charge subject to availability and advance request..Guests must bring their own cot bedding as this will not be supplied.
13 Other Duties
13.1 When accessing the property by vehicle to accept this is done entirely at the risk of the vehicle’s owner or assigned driver.
13.2 No electrical or other heating device must be employed, except that which is already in the property. All electrical devices taken to the property must be safe to modern standards and used as intended by their manufacturers.
13.3 Use of professional film, video or other related devices is not permitted without prior permission of the Owner; breach of this could entail immediate termination of the lease with no refund of rental for any unexpired period.
13.4 The Guest leader and all responsible adults should pay due attention to health and safety and ensure they have read and understood all relevant information provided for their stay in the property including any information provided in the information booklet in the property.
14.1 Every reasonable care will be taken to ensure that the Accommodation is presented to Guests to a good standard. Should the Guest find on arrival that there is a problem, or cause for complaint, the Guest should immediately notify Langar Near The Hall.
14.2 If on arrival at the Accommodation you discover that anything is missing or damaged then please report this to Langar Near The Hall immediately otherwise it will be presumed that the damage/loss was caused by the Guest and a charge will be made. Any complaint in respect of a property must immediately be reported to the Owner to ensure there is enough time to investigate and/or ensure a remedy, otherwise the Owner may be unable to investigate the matter properly, and in those circumstances, compensation cannot be offered if the Guest denies the Owner the opportunity to rectify matters during the holiday period. This will ensure that any events which may detract from the holiday are minimised where possible in reasonable time. It is the duty of the lead Guest or assigned guests to ensure reasonable steps are taken to permit the appropriate action to address any quality concerns that might detract from the enjoyment of the holiday.
15 Arrival and Departure Times
15.1 The Guest and his or her party must arrive after the arrival time (3.00 pm on the first day of the holiday period) or as discussed and depart before the departure time (11:00am on the last day of the holiday period). This is to give us adequate time to ensure that the holiday accommodation is ready for the next guest’s arrival.
15.2 Keys will be made available on the day of arrival at the holiday accommodation. It is imperative that you keep us advised of your travel plans and timings so that we meet on-time without keeping anyone waiting too long, please text your progress to +44 (0) 7771883273.
15.3 On departure the keys should be left in the holiday accommodation or handed back to the Owner/their representative as advised at the time of arrival. Please note we no longer post keys to guests.
15.4 The key must be returned/left in the accommodation on departure otherwise loss of keys will incur a charge equivalent of that to change the locks and obtain new keys. This will be deducted from the guest’s security deposit.
15.5 If Guests become locked out during their holiday there will be a call-out fee to visit the property and regain access – £25 unless the Owner is already on site to allow access.
16 Right to Evict
16.1 Langar Near The Hall may terminate the Agreement on notice, and in such case the Guest and his or her party must leave the Accommodation, (without compensation being payable to the Guest or any member of his or her party) if:
16.1.1 this is deemed necessary by Langar Near The Hall where there is a serious breach by the Guest of the Agreement or the Guest’s or his or her party’s behaviour endangers the safety of other Guests or members of staff; or
16.1.2 any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed.
17 Governing Law
17.1 The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.